Returns & Exchanges

At SmartLock, we stand by the quality of our security solutions and offer a 30-day satisfaction guarantee on all hardware. If you are not completely satisfied with your purchase, we provide a streamlined return process for a full refund or exchange.

Return Process

• 1.
  Initiate Return Request

  Log into your SmartLock account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Device

  Place the smart lock and all original accessories, manuals, and mounting hardware back into the original retail packaging to ensure full refund eligibility.

• 3.
  Affix Shipping Label

  Print the prepaid shipping label provided via email and securely attach it to the outside of your shipping box, ensuring any old shipping labels are covered.

• 4.
  Inspection and Refund

  Once our technicians receive and inspect the device for any physical damage, your refund will be processed to your original payment method within 5-7 business days.