Frequently Asked Questions

Everything you need to know about securing your home with SmartLock.

Will these smart locks fit my existing door?

Our SmartLock systems are designed to fit most standard residential doors. They are compatible with both left- and right-handed doors and typically require only a screwdriver for installation.

What happens if the lock's battery dies?

All SmartLock devices provide multiple low-battery alerts via the mobile app. In the event of a total power failure, every unit includes a physical backup key or a 9V battery jump-start port.

How long does shipping take for electronic hardware?

We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days, and we provide a tracking number as soon as your package leaves our warehouse.

Do you offer a warranty on electronic components?

Yes, every SmartLock comes with a 1-year limited warranty covering mechanical defects and electronic malfunctions under normal use conditions.

Can I return the product if I change my mind?

We offer a 30-day money-back guarantee. The item must be returned in its original packaging with all components and manuals included for a full refund.

Is my data secure with the SmartLock mobile app?

Security is our priority. Our app uses AES 128-bit encryption and two-factor authentication (2FA) to ensure that only authorized users can access your home.